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Jobs in Gravesend

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Top job
Praxis Community Projects, E2, London (Hybrid)
NJC 25 – 28: £37,957 - £40,660 per year inclusive of London Weighting. 35 hours, flexible hours occasional evening and weekend
We are looking for an experienced Senior Trusts and Statutory Fundraising Officer to join our small yet dynamic Fundraising team.
Posted 1 day ago Quick Apply
Top job
Unlimited, Remote
£29,757 per year
We’re a disabled-led arts commissioning organisation, looking for an experienced Finance Officer with a passion for culture and equity.
Posted 1 day ago
Top job
Highway House, Loughton, Essex (On-site)
£16,589 per year
Seeking an experienced & enthusiastic individual to provide case work for homeless or at risk of homelessness service users of Highway House
Posted 1 day ago Quick Apply
Top job
Dementia UK, Remote
£32,000 – £35,000 per annum
Join Dementia UK as a Governance Officer, where you will provide comprehensive, efficient, and high-quality administrative support.
Posted 1 day ago
Top job
Mark Evison Foundation, London (On-site)
£60,000 per year FTE
Posted 1 day ago Quick Apply
Top job
NCVO, Remote
£40,845 per annum rising to £42,996 after 12 months in London. £36,817 per annum rising to £38,968 per after 12 months outside of London
We’re looking for a passionate and innovative team player to help us provide expert impact support to clients across England
Posted 1 day ago
Closing in 7 days
Crohn's & Colitis UK, Remote
£35,100 - £38,700 per year depending on experience
Are you a creative, strategic thinker & have a passion for creating digital marketing that has an impact? if so, we want to hear from you.
Posted today Quick Apply
Kineara, Whitechapel (Hybrid)
£18
Are you looking for a pivotal role which will shape the future of a CIC and charity working on key social justice challenges? Are you excite
Posted today Quick Apply
DFN Project SEARCH, Remote
£37,000 - £42,000 per year
An exciting opportunity to engage strategically with young adults with a learning disability, autism spectrum condition or both
Posted today
Global Witness, London (On-site)
£44,673 per year
Join us as a Data Investigator to support our teams with innovative and engaging data analysis to help us end climate abuse.
Posted 1 day ago
The Trussell Trust, Remote
£27,709 per annum plus benefits
Posted 1 day ago
Crohn's & Colitis UK, Remote
£38,000 - £42,000 per year
An exciting opportunity for an experienced Knowledge and Information Manager to lead our recently expanded Knowledge & Information Team
Posted 1 day ago Quick Apply
Page 1 of 35
London (Hybrid) 19.53 miles
£24592 - £27324 per annum + £24,592 - £27,324 per annum
Contract (12 Months FTC)
Job description

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview date: 3 and 4 June 2024

Package

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
  • 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

Supporter care advisors are responsible for being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter. Advisors provide excellent customer service by putting the supporter at the heart of everything we do. Capturing data and feedback accurately after each contact is key to help us identify trends and new ways of working. They will also thank supporters for their generous donations by creating bespoke acknowledgements within agreed timeframes. We also provide a first line self-empowerment support service where advisors are expected to manage individual cases.

Ideal Candidate

Experience working in a contact centre is preferred. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.

Posted by
Diabetes UK View profile Company size Size: 101 - 500
Refreshed on: 22 May 2024
Closing date: 29 May 2024 at 14:05
Job ref: diabetesuk/TP/21/1137
Tags: Operations