It Support Jobs

All our teams play a vital role in supporting Battersea’s mission. Whether that’s on the front line, providing direct care to our animals, or behind the scenes in our office roles. Our IT department is responsible for providing IT business support and services that align with our organisational needs.

We now have a permanent opportunity for a Senior Cloud Administrator to provide 3rd level project and helpdesk support, acting as an escalation point for the support team. This opportunity is integral to providing consistent IT support across all three of our centres.

In this role you will ensure our internal physical and virtual server and network is maintained for 7 day a week operation. Your focus will be on infrastructure, and you will work across all six of our business applications. This offers you diversity in your work and the opportunity to work on technically complex challenges.

Joining a team of 10, you will be collectively supporting a user basis of around 700. The support requests will invite you to use your entire skill set and provide opportunities for continued development.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 2nd June 2024
Interview date(s): TBC

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Job title: Information governance manager

Term: Three days per week, permanent

Salary: £48,000 + generous benefits

Location: Victoria, London – hybrid (minimum of one day in office per week)

Closing date: 12 noon, Thursday 23 May 2024

Interviews: From the week commencing 3 June 2024
 

We are investing in Informatics (Information Technology and Information Governance) to ensure our organisation safely embraces the digital opportunities ahead. We are recruiting for an Information Governance Manager to join our busy, supportive and high performing Informatics team. The current focus of this role is to set up and maintain the appropriate legal controls to ensure that our organisation is compliant with all Data Protection law and regulations and to ensure that we continue to meet the recognised best practice accreditations. The role will be working with our Information Asset Owners and senior managers to assess information risks and implement a framework of policies, guidelines and training.

The NHS is in a significant period of reform, due to the legislative change establishing integrated care systems (ICSs) as statutory organisations in 2022. It is also in a uniquely challenging period due to ongoing operational and financial pressures, rising demand, workforce challenges, and the need to recover care backlogs. The reform agenda and operational context both mean trusts need to find new ways to work in their local systems and deliver for patients.

This role is an exciting opportunity for the right person to gain excellent experience of supporting and influencing staff throughout a membership organisation, provide assurance to an Executive Management Team and Board of Directors and develop and run training courses to keep all staff current with regulation and best practice.

The focus of the role may change over time, dependent on the needs of our members.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification via our website.

NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.

Job title: Informatics project manager

Term: Full time, two-year fixed term contract

Salary: £45,000 + generous benefits

Location: Victoria, London – hybrid (minimum of one day in office per week)

Closing date: 12 noon, Thursday 23 May 2024

Interviews: From the week commencing 3 June 2024
 

We are investing in Informatics (Information Technology and Information Governance) to ensure our organisation safely embraces digital opportunities to enhance our services to our members. We are recruiting for an Informatics Project Manager to join our busy, supportive and high performing Informatics team. The current focus of this role is to manage the Customer Relationship Management project which is in flight. The post holder will be expected to manage other projects as they emerge and support the organisation to implement standardised project management methods in line with best practice.

The NHS is in a significant period of reform, due to the legislative change establishing integrated care systems (ICSs) as statutory organisations in 2022. It is also in a uniquely challenging period due to ongoing operational and financial pressures, rising demand, workforce challenges, and the need to recover care backlogs. The reform agenda and operational context both mean trusts need to find new ways to work in their local systems and deliver for patients.

This role is an exciting opportunity for the right person to gain excellent experience of supporting and influencing staff throughout a membership organisation, provide assurance to an Executive Management Team and Board of Directors and achieve a practical impact on the success of our organisation.

The focus of the role may change over time, dependent on the needs of our members.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification via our website.

NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to be successful in this role, you could be our new IT Operations Manager.

About the role

The Information Technology Team provides dedicated support for the organisation's IT infrastructure, helping us achieve our goal of advancing human rights through the effective use of technology. The IT Operations Manager will lead the team to ensure that we have a resilient IT infrastructure that can respond swiftly and effectively to the needs of the organisation and the environment we operate within.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You have a proven track record of successfully leading IT service delivery within complex hybrid working environments
• You have excellent leadership skills, and can build and motivate high-performing teams operating within a customer service environment
• You can effectively manage competing priorities and adapt and respond as business needs require
• You collaborate and positively contribute to an inclusive culture
• You have a good knowledge of cybersecurity strategies, data protection regulations, and budget management

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for an IT Business Analyst to join us on a full-time basis, for a 12 month fixed-term contract for maternity cover.

The Benefits

• Salary of £41,551 - £45,752 per annum, depending on experience
• 26 days' annual leave plus public holidays
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

If you have experience of supporting business applications, producing documentation and executing test plans, this is a brilliant opportunity to further your career with our committed organisation.

This is a great chance to hone your IT skillset, get involved in a wide range of projects and make an impact on a London institution.

What’s more, you’ll discover that working amidst the stunning landscape of Hyde Park allows you to escape the hustle and bustle of city life and immerse yourself in a picturesque natural environment.

The Role

As an IT Business Analyst, you will support our IT estate through the production of detailed analysis and documentation for our main business processes.

Working closely with the Applications Support Manager and operational business managers, you will assist with the design and implementation of new solutions, as well as providing ongoing support for our IT systems, particularly SharePoint.

You will evaluate, document and maintain business processes, perform requirements analyses for new solutions, and produce detailed specification documents to allow suitable IT solutions to be identified.

Additionally, you will:

• Manage projects, develop project plans, and monitor project performance
• Create and maintain policies and procedures for business applications
• Provide ongoing technical support for business applications
• Implement new software solutions
• Conduct and assist with end user testing and training documentation

About You

To be considered as an IT Business Analyst, you will need:

• Experience of supporting business applications, particularly SharePoint
• Experience of producing business process documentation
• Extensive experience in the creation of comprehensive end-user documentation
• Experience in delivering and executing test plans
• A good understanding of managing and analysing large datasets

Other organisations may call this role Process Analyst, SharePoint Analyst, Business Analyst, Agile Business Analyst, or Business Systems and Process Improvement Analyst.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as an IT Business Analyst, please apply via the button shown. Successful candidates will be appointed on merit.

IT Manager
Hybrid (within the UK), with access to our London and Edinburgh Offices

About Us

The International Institute for Environment and Development (IIED) is a policy and action research organisation promoting sustainable development and linking local priorities to global challenges. We are based in London and work on five continents with some of the world’s most vulnerable people to strengthen their voice in the decision-making arenas that affect them. With more than 170 members of staff working with associates and partners around the world, IIED has been at the forefront of evidence-based policymaking in sustainable development for over 50 years.

The Operations Team comprises a number of functions within our organisation, including finance, people, compliance, governance, facilities and IT, and works cross-functionally to provide critical resource and a centre of expertise.

We are now seeking an IT Manager to join our Operations Team on a full-time, permanent basis.

The Benefits

- Salary of £54,438 - £67,692 per annum
- 25 days' annual leave per year. We are also closed between Christmas and New Year and this is additional paid holiday
- 7.5% employer's pension contributions to the IIED pension scheme
- A range of flexible working options for all employees after a qualifying period
- An employee protection scheme offering a flexible menu of benefits such as life insurance, spouse and partner life cover, critical illness and/or income protection cover

This is an exceptional opportunity for an experienced IT professional with leadership, strategic and cyber security experience to join our global organisation.

You will discover a varied role, where you will be at the forefront of protecting our vital research and data, whilst supporting people on a global basis to thrive through your expertise.

The Role

As an IT Manager, you will ensure our information technology infrastructure, systems, policies and applications are secure and reliable.

You will provide thought leadership regarding our IT systems, policies, and applications, alongside having oversight of IT risk management and the implementation of our IT strategy.

Spending the majority of your time managing our IT estate, you will also be involved in IT strategy and associated policies and risk management and business continuity activities. You will take the lead on IT training and awareness and undertake some system administration for our MS Dynamics system.

Additionally, you will:

- Manage our IT budget and equipment
- Review existing IT contracts for outsourced services
- Lead in the development, review and execution of our IT strategy
- Develop an annual work plan for implementation
- Identify, evaluate and mitigate IT risks
- Develop and implement existing IT risk management policies and procedures
- Devise and deliver comprehensive cyber security awareness training to staff

About You

To be considered as an IT Manager, you will need:

- Experience with business continuity planning and disaster recovery strategies
- Experience leading IT training programmes
- Experience presenting to colleagues and running training sessions
- Strong knowledge of cyber security practices and risk management frameworks
- Knowledge of data privacy laws
- Relevant qualifications and experience in information technology, computer science or a related field

The closing date for this role is 22nd May 2024.

IIED is a hybrid working organisation and you are likely to be working from home most of the time. As such, you will need a suitable place to work and a reliable, fast internet connection.

Please note we can only accept applications from those who have the permanent right to live and work in the UK.

Other organisations may call this role IT Operations Manager, IT Project Manager, IT Infrastructure Manager, IT Service Manager, IT Lead, or Head of IT.

Location: Hybrid, min two days on-site Market Harborough

We are delighted to be working in partnership with Torch Trust for the Blind to find their new IT Support Officer.

Torch Trust for the Blind uplift and encourage individuals who are blind or partially sighted through their inclusive Christian ministry. For more than six decades, they've remained a steadfast beacon of spiritual support, offering accessible resources and nurturing deep connections. Through Torch Trust’s ministry, individuals can tap into Christian resources, sight-loss friendly churches and a spectrum of social gatherings that empower them to flourish and draw strength in their journey through sight loss.

Torch Trust for the Blind have an exciting opportunity to join their passionate and supportive team as their new IT Support Officer. In this role, you'll be the friendly point of contact for IT support. We're seeking someone with a genuine passion for installing, configuring, and maintaining software and hardware components, ensuring smooth operations across computer and network systems. Your knack for problem-solving and dedication to helping others will shine as you research, diagnose, and troubleshoot issues, offering assistance via phone, in person, or electronically.

The successful candidate must be able to demonstrate:

• Knowledge of Windows 10, 11 and Windows Server operating systems
• Practical experience with internet and network security protocols
• Knowledge of website development and maintenance

If you're passionate about using your IT skills and experience to make a positive impact, then we would love to hear from you!

For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Closing date for applications:  Sunday 26th May 2024

However, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.

A note from Charisma
Don’t feel like you meet all of the requirements?  We’d still love to chat, we’re a people first recruitment partner.  We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations

We're the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.

Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.

We're looking for an IT Project Manager to join our Data and IT team. The IT Project Manager will oversee the planning, implementation and tracking of assigned IT projects within the charity. You'll be responsible for managing the project team, ensuring projects are completed on time, within budget and meet quality standards. You'll serve as a liaison between various stakeholders, including clients, internal teams and vendors, to ensure effective communication and collaboration throughout the project lifecycle. You'll also identify and mitigate risks, resolve issues and provide regular progress reports to stakeholders. 

Safeguarding

Safeguarding is everyone's responsibility and at we're committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment. 

Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role. 

HOURS: 37.5 per week (Full Time)

LENGTH OF TENURE: Permanent

LOCATION: Clapham (on-site with some remote work and travel to local sites)

Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond.

The organisation has recently embarked on a new five-year strategy and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice’s customers and systems.

Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team.

What you’ll be doing

The primary duties of the Senior IT Support Technician include, but are not limited to:

• working independently and as part of the wider team, the post holder will be responsible for fulfilling service requests and resolving calls within agreed timeframes.
• supervise, mentor and provide escalated support for IT Support Technicians to provide ‘outstanding, effective and robust’ services and ensure service level targets are met.
• collaborate with colleagues across all levels within the team and the wider business to support the team's success, staff IT training and the organisation's ambitions.
• delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld.
• adherence to Royal Trinity Hospice’s policies, procedures, and values.
• supporting the IT Operations Manager in their day-to-day activities, including backups, reporting, patching etc.
• playing a crucial part in delivering aspects of ongoing and future IT projects.
• supporting the business in the provision of documentation and knowledge sharing.

Skills and experience required

• Excellent interpersonal skills, as the role necessitates advanced relationship building and communication skills to build rapport with internal and external stakeholders
• Experience in a similar role in an IT team following ITIL processes/practices.
• Working knowledge of Microsoft 365 and Windows 10 OS.
• Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager.
• Working knowledge of Windows Server OS, Exchange and Active Directory.
• A sound understanding of network and server infrastructure.
• Knowledge of IT security software solutions.
• Knowledge of various end user computing hardware e.g. Laptops, PC’s, Phones etc.
• Experience of Citrix XenDesktop and XenApp is desirable but not essential.
• Able to work to SLA’s and KPI’s.
• A strong ability to fault find customer issues remotely, in person or over the phone, ensuring that outcomes are documented within support tickets.

You’ll be

• Proficient in verbal and written English.
• Able to communicate effectively at every level within the organisation.
• Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation.
• A role model for continuous quality improvement, offering advice and support where necessary
• Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary
• Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems.
• Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager
• Able to explain technical concepts in ‘layman’s terms’ without patronisation.

Benefits

• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling on the phone or face to face

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. 

All successful applicants will be subject to DBS, Occupational Health and reference checks.

For an informal chat or visit please contact Martin Renel, IT Operations Manager

Closing date: Sunday 26 May 2024

Interviews: Week Commencing 3 June 2024

ROLE: IT SERVICE DESK ANALYST

SALARY: up to £25,000 PA

ROLE: PERMANENT, 37.5 HOURS PER WEEK

LOCATION: MUCH HADHAM, HERTFORDSHIRE

This position is full-time on site. We are unable to offer a Hybrid working pattern.

About the role

We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT.

Whilst in the role you will;

- diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary
- provide guidance and training to users on how to use various software applications, tools and systems effectively
- assist with the installation, configuration and deployment of software applications and hardware devices
- contribute to the continuous improvement of IT support processes and procedures

About you

We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users’ perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you!

You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid!

Why work for us

Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions.

Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.

In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:

- 23 days’ annual leave per annum – 5 service related day’s accrued up to 5 years
- Eligible for Blue Light card – discounts on big brands!
- Discounted gym membership
- Employee recognition scheme
- Life assurance
- Free on-site parking
- Recommend a friend payment up to £500!*
- Confidential employee assistance programme
- Fully paid for DBS
- Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution)

*terms and conditions apply

How to apply

Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.

Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible.

Equality, Diversity & Inclusion

At St Elizabeth’s we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community.

Safeguarding

St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.

Registered Charity 1176777

#IND002

REF-213 753

Job Purpose - Project Delivery Manager 

Responsible for the overall management of a defined project(s); establishing the membership of a cross functional project team; ensuring that the work is done within agreed time, cost, and quality tolerances; ensuring execution; ensuring post project evaluation.

Dimensions

• The post holder will have a high degree of autonomy to deliver project(s) benefits.
• The post holder will have matrix management responsibility for project team members.
• The post holder will have responsibility for the effective management of allocated project(s) and associated budget (Budget will vary depending upon the size / scale of the project implementation).

Key Result Areas

• Deliver the definition, planning, development, and operational implementation of a new system(s) across the organisation.
• Developing the Project Initiation Document for Sponsor sign off that ensures effective estimation of cost, timescales, and resource requirements, including a detailed Quality Plan.
• Active management of project progress, scope, budget, risks, issues, resources, dependencies, stakeholders, vendors, and requirements throughout the project lifecycle, escalating to the Project Sponsor, as appropriate.
• Ensuring that Delivery Partners produce robust and realistic detailed project plans which enable critical path analysis, ensuring action is taken where these deviate from agreed tolerances.
• Manage supplier relationships – Using strong negotiation and influencing skills, you will ensure that suppliers / vendors keep to project delivery plans, that SLAs / KPIs are met, and that performance / delivery remains at a high standard. You will lead in the resolution of any blockages / challenges.
• Assuring and overseeing the effective management of all project workstreams to agreed quality criteria throughout the project lifecycle.
• Assuring and overseeing the development and execution of a stakeholder engagement plan to manage relationships, ensuring buy-in, timely involvement and commitment of key stakeholders.
• Put in place governance and control structures for the design, implementation and management of business process, infrastructure, data/data quality design.
• Ensure that robust frameworks are in place for User Acceptance Testing by systems users, project members and maintain oversight/approve resolution plans and changes.
• Support the Head of IT / Director of IT in contract management.
• Assuring the project(s) are managed according to best practice principles and appropriate governance is in place.
• Assuring and overseeing the provision of accurate and timely reporting to the Project Board, PMO and Digital Steering Group

Person Specification Essential Requirements: 

Skills and Knowledge: 

• Excellent Knowledge of project management methodologies – Prince 2, Agile.
• Excellent knowledge of business process re-engineering methodologies, approaches and tools.
• Highly organised; ability to work with minimal. supervision to tight deadlines and manage others within a project environment.
• Excellent leadership skills, knowing how to take charge.
• An effective communicator with the ability to adjust style depending upon the audience.
• Effective negotiation skills; experience of working with multiple stakeholders at all levels.
• High level of commercial awareness with the ability to confidently manage a substantial budget.
• Ability to solve problems quickly.
• Proficient in a range of project management software tools including MS project, Excel and PowerPoint

Values and Attitudes: 

• Takes personal responsibility and holds others to account.
• Is solution focused and has a “can do attitude”.
• Is able to inspire others with their passion and enthusiasm.
• Demonstrates honesty and integrity and demonstrates through their behaviors the organisational values.
• Embraces change, viewing it as an opportunity to learn and develop.
• Accurate and methodical in approach to work

Experience: 

• At least 5 years’ experience project managing large scale system/CRM implementation projects.(MS Dynamics)
• Proven track record of re-engineering existing business processes.
• Proven ability to drive change whilst maintaining strong stakeholder relationships.
• Proven ability to deliver large scale implementations on time and to budget.
• Experience of managing cross functional teams.
• Experience of working with external suppliers.

Qualifications & Training: 

• Educated to degree level or equivalent.
• Project Management qualification e.g. Prince2/Agile

Other: 

• Must be a driver with own method of transport and a clean, valid driving licence, willing to travel to other sites, when required.

Additional Project Information:

You will be leading on the implementation of a real-time care management system built on a Microsoft Dynamics platform. This will be a major opportunity for the organisation to completely reengineer our front-end processes, enabling our support staff to capture data at the point of activity and eliminating paper. Also provide robust management information to effectively monitor the quality and compliance of the services we provide to the people we support. This will assist us in our ambition to be the sector leader in quality, value and personal outcomes.

If you feel you have the relevant skills and experience and are interested in managing this groundbreaking project for a fixed term 18-month contract, we want to hear from you now!

Prospectus is delighted to be working with Your Place for their new Senior IT Operations Officer. Your Place's mission is to build hope and enable lasting change to end homelessness for people in east London. They are a growing charity, helping people who've lost their homes to regain their self-belief and rebuild their lives.
Please note this is a part time role (3-4 days) being offered on a permanent basis.

As the Senior IT Operations Officer, you will be the welcoming face for new team members, ensuring they're equipped and trained on systems for a seamless onboarding experience.

Additionally, the Senior IT Operations Officer will be responsible for coordinating, planning and leading IT-related services and activities and developing IT related policies and procedures. The role will also provide technical and administrative support to departments and users to ensure that they can make optimum use of the organisation’s IT networks, systems, and associated hardware and software.

You will be responsible for promoting digitalisation initiatives across the organisation and have the responsibility for managing the IT budget and procurement, overseeing implementation and maintenance of IT systems and technologies that support strategic and digitalisation aspirations.

This role will work with members of all teams across the organisation with a particular emphasis on the Strategic Management Team (SMT).

To be considered for this role will possess excellent IT skills, especially in Office 365 and Windows 10 Pro. You should know your way around computer systems, how to keep them secure, and how to manage networks and databases with hands-on experience with computers, networks, and cloud-based systems. Furthermore, the ideal candidate will have excellent communication skills and will enjoy training and onboarding new team members, ensuring a smooth transition into the organisation.

This is a great opportunity for IT professionals to contribute to a noble cause and make a meaningful impact.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 

IT Officer - part time 3 days a week role - National

Charity People have partnered with a £4million turnover NFP organisation called Advice UK, to help recruit an IT Officer.

This is a newly created role, fully remote where you are required to come to London once a month. The role offers a salary between £32,000 - £34,000 per annum + Regional Weighting, which will be pro-ratad for three days a week.

This is an exciting time to join this growing organisation, where you will be reporting to the Head of Systems and Technology. If you have strong experience in SharePoint and would like to bring their skills and experience to a brand new IT Division, then look no further.

Some of your key duties and responsibilities are;

• Project manage the implementation of all agreed technology projects e.g. migration to SharePoint (including devising a new file structure, identify files that need to be archived and deleted in compliance with the organisations data retention policy and GDPR)
• Develop, document and maintain a map of current technology systems
• Create and implement protocols for the use of IT across departments and projects (e.g. onboarding and offboarding)
• Create, implement and manage a process for internal IT support that makes cost-effective use of our external IT support supplier by being first point of contact for AUK staff for IT issues to triage requests and issues for our external IT support
• Support the Head of Systems and Technology in selecting most cost-effective systems and technology to deliver the organisation's objectives
• Devise, manage and test a backup and recovery process.

• Manage external access request to teams for project work as appropriate
• Work alongside the Data Protection + Cyber Security Officer to ensure regulatory compliance (GDPR) + cyber security standards

Candidates applying for this role must have the following:

• Experience of managing migration to SharePoint is essential
• Delivering effective ICT support to staff
• Experience of introducing new technologies and upgrades to support organisational effectiveness. As part of this, providing staff with advice and training to make the most of these new technologies.
• Ability to work independently, strong analytical thinking and ability to translate data and evidence into actionable insights to inform decision-making
• Ability to use a range of digital ICT tools; CRMs, Microsoft applications to undertake complex tasks & to embrace new technologies & ways of working
• Excellent interpersonal skills and ability to influence the stakeholders

This role will be closing on 5^th June, 2024

First round interviews held over MSTeams on 10^th June, 2024

Second round interviews held in person on 14^th June, 2024 in London (travel will be reimbursed)

Candidates shortlisted for this role will be required to answer three detailed questions which will give you the opportunity to demonstrate your experience, skills and personality.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Age UK's Digital & Technology division is recruiting for a Junior Reporting Analyst to join our Service Delivery team in a newly created position.

We have recently implemented a new ITSM tool which provides lots of raw data, which we would now like to process, analyse and use to make decisions across our Digital and Technology division.

We are looking for a Junior Reporting Analyst who is confident working with data sets, is analytical in their approach and enjoys creating data backed suggestions around saving and making money, achieving charity objectives and reducing risk for Age UK.

This role offers hybrid working, where you'll spend 2/3 days a week on-site in either our London, Ashburton, Warrington or Blackpool office. The rest of time is spent working remotely.

Working hours are 35 hours per week, Monday to Friday.

Age UK internal grade - 8T

Must haves:

Data Analysis Skills:
* Proficiency in SQL: You'll have some experience or an understanding of how to retrieve, manipulate, and analyse data from relational databases. SQL is fundamental for creating accurate and insightful reports.
* Excel: You understand how to use Excel for data organization, analysis, and visualization. Features like formulas, charts, and pivot tables are crucial.
Technical Competence:
* Power BI: You'll have some experience or an understanding of how to use Power BI to develop dashboards, predict performance, and automate reporting processes.
* As a reporting analyst you'll deal with large datasets. Being meticulous ensures accuracy and high-quality work.
Analytical Mindset:
* Critical Thinking: You'll evaluate data objectively and identify trends.
* Problem-Solving Skills: You'll have an understanding of the importance of being able to analyse complex issues and work with your team to devise appropriate reporting strategies.
Communication Skills:
* You'll work with your team to translate data into understandable insights for stakeholders.
* You'll present findings effectively through written reports and verbal communication
Business Acumen:
* You understand the importance getting to know the context and goals of the business. This will help you to align your reporting with organisational objectives.
Continuous Learning:
* You are self-motivated and stay updated on industry trends, tools, and techniques.
* You'll engage with communities, practice regularly, and explore new features

Great to haves:
* Tableau: Familiarity with Tableau for creating interactive dashboards and visualizations.
* Python or R: Basic knowledge of programming languages like Python or R can enhance your analytical capabilities.
* VBA (Visual Basic for Applications): Learn to automate tasks within Excel using VBA1.
* Attention to Detail.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.

Hybrid and remote working require that the candidate meet these additional requirements: Internet bandwidth: 40Mbps minimum. Internet connectivity: Wired / ADSL / Fibre. Stable and safe working environment as outlined in Age UK’s working from home policy.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.